Returns Policy

At Sukkah Depot, we strive to provide you with the best shopping experience possible. We understand that occasionally, you may need to return a product. Our Returns Policy is designed to be fair and transparent. Please take a moment to familiarize yourself with our policy before making a purchase.

General Return Guidelines:

  1. Return Period: We accept returns up to 7 days prior to the end of the season, which corresponds to the holiday of Sukkot.
  2. Eligible Items: We accept returns for products that are in their original condition, including all original packaging, tags, and accessories.
  3. Return Process: To initiate a return, please contact our customer support team via email at info@sukkahdepot.co.uk within the specified return period. Please provide your order number, the reason for the return, and any relevant photographs if the product is damaged or faulty.
  4. Return Shipping: The buyer is responsible for the cost of return shipping for items that are not damaged or faulty.

Returns for Faulty or Damaged Products:

  1. Defective or Damaged Products: If you receive a product that is defective or damaged, please contact our customer support team within 7 days of receiving the item. We will provide you with a prepaid return label or arrange a collection, and you will not incur any return shipping costs.
  2. Refund or Replacement: For defective or damaged items, you have the option to receive a full refund, including the original shipping cost, or a replacement product, subject to availability.

Refunds:

  1. Processing Time: Once we receive your returned item and inspect it, we will process your refund within 7 business days.
  2. Refund Method: Refunds will be issued using the same payment method used for the original purchase. Please note that it may take some time for the refund to appear in your account, depending on your payment provider.

Exchanges:

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process as outlined above and place a new order for the desired item.

Contact Information:

If you have any questions or need assistance with your return, please contact our customer support team at info@sukkahdepot.co.uk

Note: Our Returns Policy is subject to change without notice. Please review this policy each time you make a purchase. Thank you for shopping with us, and we appreciate your understanding and cooperation regarding our Returns Policy.